YOUR CONSUMER RIGHTS.

As a consumer, you are protected by various Acts of Parliament aimed at consumer issues, including buying faulty goods, fraud, mis-selling of a product, and buying unsatisfactory services. Unfortunately, on occasion, these laws are breached and that becomes the focus of dispute.

We have a constant mission to provide legal advice and services to those who seek help and despite the retail and consumer sector is so complex, but we don’t see this as an exception. The Consumer Rights Act was brought into place in 2015 to help simplify, strengthen and modernise the law as well as your individual consumer shopping rights.

At Regent Law, our team of experienced solicitors have the knowledge to help you enforce your consumer rights. We have a professional approach when offering legal advice for consumer rights issues including, high street litigation and resolving cases via mediation, arbitration and small claim claims. Our specialist litigation team can also provide expert advice to both consumers and businesses on all aspects of Consumer Law and will advise you on the best way forward.

Consumer Law & Rights

The legislation relating to consumer rights and protection is complex. If you’ve made a purchase that has not lived up to expectations, in the first instance, you should complain by following the companies complaint procedure if they have one. If you’ve made a complaint and a business has refused to solve the issue in a satisfactory manner, the next step is to seek legal advice and you have several options:

Court Action

We have vast experience in dealing with County Court claims. We will provide expert advice at every stage, including on all fees which will be required.

Alternative Dispute Resolution (ADR)

These are methods of resolving disputes between traders and consumers without the need to go to court.

At Regent Law, we believe every consumer deserves the right to legal protection and if someone breaches your consumer rights, then you may have a valid claim against the seller, supplier or manufacturer.

During a lot of our cases, we try to avoid taking the case to court unless absolutely necessary and we will aim to resolve the issues with ADR or mediation with the other party involved. We will also explore alternative methods of funding that may be available to you in such cases and work with you to offer advice and support throughout the entire resolution process.